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1. Which two statements describe factors that influence the layout of a proposal? (Choose two.)
• Proposal layouts are required to use sans serif typefaces.
• A specific proposal layout is followed when one is specified in the RFP.
• A designer chooses the layout if a written RFP does not specify an outline.
• The software that is used to create the proposal dictates the proposal layouts.
• Proposal layouts are required to use a format that is designed by the network engineer.

2 . What two items are typically included in the executive summary of a proposal? (Choose two.)
• project scope summary
• high-level implementation plan
• quotes for all needed equipment
• technical requirements for the design
• emphasis on the benefits that meet the goals of the customer

3. Which proposal section describes the intended routing protocol, security mechanisms, and addressing for the planned network?
• logical design
• physical design
• executive summary
• implementation plan
• network requirements

4. Which occurrence would indicate a failure of the design phase?
• The incorrect model switches were ordered.
• There is no customer signoff for task completion.
• New requirements are identified after implementation begins.
• The new network capacity is inadequate to support required traffic.

5. A network installation team is assigned to replace all core switches in an existing data center. No other upgrades are planned. Which kind of installation is this?
• a new installation
• a fork-lift installation
• a phased installation
• a green field installation

6. What service is provided Cisco standard warranty?
• software application maintenance
• replacement of defected hardware
• next business day delivery of replacement parts
• access to the Cisco Technical Assistance Center (TAC) 24 hours a day, 7 days a week

7. An upgraded version of the Cisco IOS has been purchased. However, the CD arrived damaged. How will this loss be covered?
• a hardware warranty
• a software warranty
• the Cisco SMARTnet Service
• an additional service contract

8. A company informs the account manager that the installation of a new edge router at the customer remote branch location cannot be done at the scheduled time because of a large order that the branch office needs to complete. As a result, the end date of the project must be adjusted to accommodate the additional time. What is the action should the account manager take?
• Cancel the order for the new edge router.
• Work with designer to redesign the branch network.
• Instruct the technician to complete the install of the router at on the date in the contract.
• Adjust the timeline documentation to show the company how the delay will affect the
• project completion date.

9. NetworkingCompany completes the installation of a network upgrade for a retail customer. All of the onsite tests complete successfully and the customer IT staff approves the results of the tests. The manager of the retail store contacts NetworkingCompany to inform the company that the store will not pay for the upgrade until a recently purchased software package is installed and tested on the network. Which two items that are contained in the proposal can the account manager refer to when discussing this issue with the store manager?(Choose two.)
• the project scope
• the bill-of-material
• the project timeline
• the terms and conditions
• the business goals of the customer
• the evaluation of the current network

10. The operation of a new branch location network is delayed because a VPN cannot be configured and established between the branch location and the main office. It is determined that the router at the main office does not have enough memory and does not have the correct Cisco IOS version image to support the VPN features. To prevent this delay, this problem should have been identified and corrected during which part of the design project?
• the preparation of the business case
• the prioritizing of the technical goals
• the characterization of the existing network
• the implementation of the approved design

11.The NetworkingCompany team is tasked to prepare an implementation schedule for a customer. It is determined that the new firewalls and wireless controllers that are specified in the design cannot be delivered and installed within the agreed upon time frame. The NetworkingCompany informs the customer of the problem. What two options can the NetworkingCompany team take to ensure the success of the project? (Choose two.)
• plan to add additional staff and resources to shorten the installation time after the new equipment is delivered
• eliminate redundancy in the design to reduce the amount of equipment that is needed
• renegotiate a new time frame with the customer to accommodate the delay
• delay the installation of the security devices and controllers until a later time
• redesign the network to use only readily available equipment and software

12. AAA Financial Services Company is performing implementation planning for a core switch upgrade. The company has 200 financial software programmers that work billable hours during the week. They have critical, scheduled money transfer transmissions that occur at hourly intervals every night. There are two, two-hour long IT maintenance windows scheduled for software upgrades, one on Saturday and one on Sunday. The bank advertises online banking as available 24 hours on business days and 21 hours on the weekends. However, a network upgrade that is necessary to replace some switches is expected to take four hours. Because of rack constraints, this time includes three hours to remove the old switches before the new switches can be installed and one hour to test the logical configuration. How should the implementation scheduling be handled
• Defer the software upgrades. Use the Saturday window to perform the hardware installation. Use the Sunday window to perform the logical testing.
• Coordinate and publish a separate four-hour downtime during Friday to perform the complete switch installation and testing process. Use the Saturday and Sunday windows to correct any outage problems after the Friday window.
• Coordinate and publish two, four-hour downtimes incorporating the published Saturday and Sunday windows. Defer any software upgrades until the new network is proven to be working
correctly with the old software. Use the Sunday window as a fallback scheduling period if there re problems necessitating backing out of the Saturday window.
• Coordinate and publish an eight-hour downtime incorporating the Saturday window. This ill allow four hours for installation and logical testing, one hour for troubleshooting and decision, and three hours to roll back to the previous configuration if the new switching cannot pass the logical testing. Defer any software upgrades until the new network is proven to be working orrectly with the old software.
13. ncluded in a Bill of Materials (BOM) for a SOHO wired implementation is a Cisco 2811 router, Catalyst 2560 switch, four PCs, three laptops, and a networked printer. Wireless LAN capability will be implemented on this network. Which two equipment types must be added to the BOM to implement this request? (Choose two.)
• DNS server
• LAN switch
• wireless NICs
• DHCP server
• wireless access points

14. A customer has just taken delivery of a Cisco 2811 router and Catalyst 3560 switch. Included with the purchase is the SMARTnet Service. Which two resources are included with SMARTnet Service? (Choose two.)
• signature file updates
• technical support from TAC
• maintenance releases for OS
• software application major releases
• software application maintenance and minor releases

15. A Cisco 1841 router has been purchased without an agreement for SMARTnet Service. What two items are guaranteed under the standard warranty? (Choose two.)
• access to TAC
• replacement of defective physical media
• advanced replacement of hardware parts
• access to a renewable standard warranty contract
• under normal use, replacement of defective hardware

16. Upon completion of a proposal, a network design team must sell their ideas to two key stakeholders. Who are these two stakeholders? (Choose two.)
• customers
• licensing boards
• cabling contractors
• internal management
• project implementation team

17. What are two important guidelines when creating a slide presentation for a meeting with a customer? (Choose two.)
• Use all capital letters on words and phrases when possible for added emphasis.
• Provide varied background graphics to enhance viewer interest.
• Use contrasting colors for background and text to aid visibility.
• Change fonts frequently to denote differences in subject matter.
• Use bulleted text to lead the discussion.

18. In order to finalize a project proposal, an account manager of a
• networking company creates the terms and conditions section. What are two clauses that should be included in this section? (Choose two.)
• cost summary
• installation steps
• change order procedures
• problem resolution process
• maintenance contract quotation

19. Which two items will a systems engineer include in an implementation plan? (Choose two.)
• references to design documents
• the business goals of the customer
• diagrams of the existing traffic flows
• the steps to install and test the network
• cost of each network device and component

20. Which statement describes a phased installation into an existing network?
• A phased installation generally takes less time and expense than a green-field installation.
• A phased installation is not suitable for large, multi-site network installations or upgrades.
• A phased installation requires detailed planning in order to avoid disruption of user services.
• A phased installation involves building an entire replacement network and migrating users over to it.